Frequently Asked Questions (FAQs)

About Us

The 351-mile Los Angeles – San Diego – San Luis Obispo Rail Corridor (LOSSAN Corridor) travels through a six-county coastal region in Southern California and is the second busiest intercity passenger rail corridor in the United States. The LOSSAN Corridor service includes 41 stations and more than 150 daily passenger trains, which includes the Amtrak Pacific Surfliner as well as Metrolink and COASTER commuter trains.

The LOSSAN Rail Corridor Agency is a joint powers authority comprised of rail owners, operators, and planning agencies along the entire LOSSAN rail corridor. The LOSSAN Agency is governed by an 11-member Board of Directors composed of elected officials representing the counties of San Diego, Orange, Los Angeles, Ventura, Santa Barbara and San Luis Obispo. Management responsibility for the Pacific Surfliner service was assumed by the LOSSAN Agency in July 2015, following the execution of an interagency transfer agreement with the state of California. Amtrak is the contracted operator of the Pacific Surfliner service. The Orange County Transportation Authority (OCTA) provides management and administrative support to the LOSSAN Agency.
The Amtrak Pacific Surfliner is a passenger train service administered by the LOSSAN Rail Corridor Agency. It travels 351 miles through San Diego, Orange, Los Angeles, Ventura, Santa Barbara and San Luis Obispo counties, serving 27 cities and nearly 3 million people each year. Sections of the route hug the coastline, offering magnificent views of rolling hills and sparkling beaches. Riding the train also provides the added benefit of avoiding freeway traffic. The Pacific Surfliner offers onboard amenities that include spacious reclining seats, large picture windows, power outlets, free Wi-Fi, a market-style café, bicycle storage, and an optional Business Class upgrade.

The route is named with a nod to the Atchison, Topeka and Santa Fe (AT&SF) Railway’s Surf Line, which was the original name of the Los Angeles–San Diego portion of the route. The original train that served the route was named the San Diegan.

When AT&SF ceased operating passenger trains on May 1, 1971, it conveyed its responsibilities to Amtrak. Amtrak continued to service the Surf Line route with trains named San Diegan, but in 1988, the route was extended to Santa Barbara, and in 1995, a daily trip to San Luis Obispo was added. Since the name San Diegan was no longer accurate, in 2000, the trains and the route were all renamed the Pacific Surfliner.

In July 2015, the LOSSAN Rail Corridor Agency assumed responsibility for the operation of the Pacific Surfliner service.

Planning Your Trip

Yes, with a multi-city ticket, you can book your trip in segments, allowing you to stop at multiple destinations along the way at no additional cost. You must plan your trip in advance, including stopovers. Remember, connections aren’t guaranteed, so make sure to build a trip that allows adequate time to make connecting trains. Learn more about multi-city tickets at Amtrak.com.
The easiest way to decide which schedule will work for you is to use our online booking tool.

If you prefer to explore options via our digital timetable, start by downloading the PDF from the schedules page. Then find the page for the direction you wish to travel (northbound or southbound).

Once you are on the right page, look at the left column, find your departure station, and read across to the right to see all the departure times from that station. Once you've found a departure time that works for you, follow the column down to find the arrival time at your destination station. The train number is located at the top of each column.

Some trains connect with Amtrak Thruway bus routes to provide more travel options. Bus connections are designated on the schedule with orange shading.
Check out our Destinations page to see which cities are served by the Pacific Surfliner.

Once you know where you’d like to go, use our online booking tool to explore your travel options. Choose “One-Way” or “Round-Trip”, enter your starting and ending stations, and indicate the dates you are interested in traveling. All of the available trains will appear as options once you click the “Submit” button.

If you'd prefer to speak with an Amtrak representative, visit a staffed Amtrak station or call 1-800-USA-RAIL. Customers who are deaf or hard of hearing can access TTD/TTY service at 1-800-523-6590.
Yes, multi-ride tickets allow you to take multiple trips using one ticket within a set amount of time. There are two types of multi-ride tickets that can be used on Pacific Surfliner trains: Monthly and Ten-Ride.
- Monthly Ticket: Monthly tickets are valid for unlimited travel between two stations you select and all stations in between for an entire calendar month. The distance between the two stations determines the price of your ticket.
- Ten-Ride Ticket: Ten-Ride tickets are valid for 10 one-way trips between two stations you select within a 90-day period. These tickets are non-transferable. However, more than one person may use a 10-ride ticket at one time, as long as the person named on the ticket is one of the passengers traveling and all passengers are traveling together. For example, five people could ride together round-trip (5 tickets each way) on one 10-trip ticket.
Visit Amtrak.com or download the Amtrak app to purchase a multi-ride ticket.
Pacific Surfliner trains offer two types of tickets: Unreserved Coach and Business Class.
- Unreserved Coach: Unreserved Coach tickets allow you to ride any Pacific Surfliner train from the origin station to the destination station listed on your ticket. This gives you the flexibility to take a different train than the one you selected in the booking process if your travel plans change, subject to certain restrictions.
- Business Class: Business Class tickets offer guaranteed seating and other perks. Learn more about Business Class.
Note: Advance reservations for all Pacific Surfliner trains may be required during holidays and special events. Certain promotions and discounts may also require advance purchase. Also be aware that some connecting bus routes require reservations, so make sure to purchase those tickets in advance.
Yes, if you made your reservation online, visit Amtrak.com and select “Modify Trip”. Log into your Amtrak Guest Rewards account or enter your reservation number and email address to upgrade to Business Class. You can also call 800-USA-RAIL to upgrade. You’ll be charged the difference in the fare between Unreserved Coach and Business Class, which is $10 to $35, depending on the distance traveled. Seats are limited, and it is possible Business Class seats may sell out on certain trains, so we recommend doing this in advance of your trip.
Purchase tickets using the online booking tool (Book Now button at the top of the page), the Amtrak app, Amtrak ticket agents at staffed stations, Amtrak Ticket Kiosks, or at 1-800-USA-RAIL. If you purchase tickets by phone and don’t have a device to pull up your ticket, please ask the agent on the phone for a confirmation code. That code can be given to the conductor in lieu of a printed or electronic ticket. Please note that certain promotions and discounts are only available online and require advance purchase.
When you book a ticket online or through the Amtrak app, your ticket is sent electronically as a PDF. Save the ticket on your mobile device and present it to the conductor upon request. If you prefer a paper ticket, print out the e-ticket and bring it with you. You can also ask for a printout of your ticket at an Amtrak ticket window at staffed stations. You can also ask the Amtrak agent on the phone for a confirmation code that can be given to the conductor in lieu of a printed or electronic ticket.
Yes, service animals are welcome onboard at no charge. Service animals have been trained to perform a specific task for a person with a disability and can be booked when selecting "Passenger with Disability" as the traveler. Animals that are strictly for emotional support or security are not considered service animals, but they may be added to a trip under our pet program. Visit the Service Animals page on Amtrak’s website for more information on the policy.
Amtrak Thruway Bus Service offers guaranteed connections to Pacific Surfliner trains, extending travel possibilities. Dedicated bus routes fill gaps in the train schedule, link to other Amtrak routes, and provide the first or last connection to popular destinations such as Palm Springs and Long Beach.

Trips with bus connections may show up as additional options as you are planning your trip online or in the Amtrak app. You can also view the trains with bus connections in our digital timetable. The buses are highlighted in orange on the schedule.
Children 12 and younger may not travel alone, and must be accompanied by an adult age 18 or older. An exception applies to young parents. Learn more on the Unaccompanied Minors page on Amtrak’s website.

Children ages 13, 14 and 15 may travel alone, provided they meet the conditions of Amtrak’s Unaccompanied Minor Policy. You can view the full policy on the Unaccompanied Minors page on Amtrak’s website.

Children 16 and older may travel unaccompanied without restriction, but each traveler must have valid photo ID when purchasing tickets, on board the train, and riding buses.
It's easy to postpone your trip if plans change thanks to our flexible ticket policies. Unreserved Coach tickets can be saved and used at a later date (up to one year from the date listed on the ticket) without making any changes to the reservation. Some restrictions may apply, such as when the trains are all-reserved on peak travel days.

Business Class reservations do need to be updated if plans change. If you made your reservation online, visit Amtrak.com and select “Modify Trip”. Log into your Amtrak Guest Rewards account or enter your reservation number and email address to make changes to your trip. You can also call 800-USA-RAIL or speak with an Amtrak agent at a staffed Amtrak station in advance of your ticketed departure.

Pacific Surfliner tickets are considered "Flexible Fares". Tickets can be cancelled with a full refund to original form of payment with no fees if canceled before departure. There are no change fees. You can get more details on cancellation policies on Amtrak.com.

Accessibility

Yes, service animals that are trained to perform a specific task for the benefit of a person with a disability are permitted in all areas where passengers are allowed. Please note that emotional support animals are not considered service animals and are not allowed onboard. Visit the Service Animals page on Amtrak’s website for more information on the policy.
Yes, the train can accommodate standard manual or battery-powered wheelchairs. The dimensions must not exceed 30" wide by 48" long, and the combined weight of the wheelchair and the occupant must not exceed 600 pounds. Accessible seating and restrooms are located on the lower level of our bi-level cars. All of the details are available on Amtrak.com. A discount is available for passengers with disabilities, and the customer can request assistance during the booking process, if needed.
In booking your trip online, select “Passenger with Disability” (one of the options under “Adult” ticket). The next screen will allow you to specify if you are blind or have vision loss, are deaf or have hearing loss, have reduced mobility, or have another disability. You can also indicate if you travel with a service animal and if you require assistance at the station. If you prefer to plan your trip by phone, you can call 800-USA-RAIL (800-872-7245). TTY service is available at 800-523-6590.

Boarding

Real-time updates about delays and service disruptions are available on the PacSurfliners account on X, formerly known as Twitter and on the Alerts page. Visit Amtrak.com to sign up for delay alerts for a specific train on a single date or recurring days. If your train is delayed and you are still waiting at the station, you can listen for announcements (at staffed stations) or look for updates via electronic signage. The Track a Train Map is another good resource. If you are onboard the train and it is delayed, please listen for conductor announcements.
Make sure you know what train number you are waiting for, the time it is scheduled to arrive, and which direction you want to travel. Pay attention to the signage at the station – at larger stations like Los Angeles, electronic signage indicates what track number a train will be on, so you can follow the signs to that specific location. Smaller stations generally have signage indicating one platform for southbound trains and one platform for northbound trains. If you are at a station with an Amtrak ticket window, you can ask the station agent for help. Other riders at the station who ride the train often are generally more than happy to point you in the right direction.
Yes, certain specialty items, including general sporting equipment, musical instruments, surfboards and more, are allowed to be carried on or checked in lieu of a piece of baggage (size and weight limits, as well as other restrictions apply). View a comprehensive list and more details for each type of item on the Baggage Policy page on Amtrak’s website.
Reserve a spot for your bike for free when purchasing your ticket online or by phone. A bike can also be added to an existing trip by calling 1-800-USA-RAIL. Space is limited, so book a spot for your bike early. The bike storage is located at the end of the train opposite from the locomotive. If you have any questions, please ask your conductor. You can read more about bringing your bike aboard here.
Checked baggage service is currently suspended on Pacific Surfliner trains. However, you may still bring up to four bags on board without being charged, including the following:
• Two personal items: For example, large purses, briefcases, computer backpacks. These bags can measure up to 14” x 11” x 7” each, and weigh up to 25 pounds each.
• Two carry-on bags: These bags can measure up to 28" x 22" x 11" each, and weigh up to 50 pounds each.

You may bring more bags and/or larger bags, but you will be charged for them.
Baby gear such as strollers, diaper bags, and car seats do not count towards this limit, and you will not be charged extra for bringing any of these items.
Required medical devices will also not count towards the limit and is accepted free of charge if the passenger has a ticket issued at a mobility impaired fare.
Parking varies by station and is often run by the local municipality. The LOSSAN Agency has no control over types of parking available or any fees that may be charged. For parking information specific to your location, please visit our destinations page, select the city you are interested in, and click on the “Parking” link under “Must-Have Travel Information”.

Onboard

Our route offers beautiful ocean views between San Diego and San Clemente on the south end, and between Ventura and Grover Beach on the north end. Simply sit on the west-side of the train to enjoy the ocean views. If you are traveling through Los Angeles, the train switches direction after departing the station. So if you are sitting on the west-side of the train approaching Los Angeles, you will be sitting on the east-side after departing Los Angeles! So an insider tip – sit on the side opposite of the ocean views north of Los Angeles if you want an ocean seat upon departing Los Angeles! It has to do with the nature of the station – a train may “pull” into the station but then has to “push” out of it.

FAQs

About Us

Planning Your Trip

Accessibility

Boarding

Onboard

Arrival